Guest Services Agent Part-time

3 days ago
Delta Hotels by Marriott Victoria Ocean Pointe Resort
100 Harbour Rd, Victoria, BC (map)
 1.2 km away

Guest Services Agent

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Job Description

Posting Date Feb 21, 2020
Job Number 20025038
Job Category Rooms and Guest Services Operations
Location Delta Hotels Victoria Ocean Pointe Resort, 100 Harbour Road, Victoria, British Columbia, Canada VIEW ON MAP
Brand Delta Hotels and Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels.


Job Summary
 
     Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Notification to Applicants: Delta Hotels by Marriott Victoria Ocean Pointe Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.



Requirements

  • Work Permit

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About Delta Hotels by Marriott Victoria Ocean Pointe Resort

Surpass your expectations for luxury and adventure at Delta Hotels Victoria Ocean Pointe Resort—which provides comforting amenities and an exciting location near downtown Victoria, BC. Nestled along the waterfront, our modern hotel connects you with attractions like The Butchart Garden and Royal British Columbia Museum. We’re also a short walk from the British Columbia Parliament Buildings and Fisherman's Wharf. After a day of fun, retreat to your room or suite, outfitted with plush beds and stylish decor. Enticing in-room amenities include large desks with ergonomic chairs and plug-in panels—as well as complimentary high-speed Wi-Fi and flat-panel TVs. Savor a great meal at LURE Restaurant & Bar or a quick snack at Harbour Grab 'n Go. Maintain your fitness routine with our 24-hour fitness centre, indoor pool and tennis court. Visit our award-winning spa for a vitalizing massage or body treatment. Make Delta Hotels Victoria Ocean Pointe Resort your gateway to the best of Victoria, Canada.

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