About the Role
Our Rolex Boutique is seeking a dedicated and polished Boutique Host to act as the first ambassador of our brand, ensuring every client's experience begins and ends with exceptional service.
Key Responsibilities
- Act as the first point of contact for clients, providing a proactive and warm welcome upon their arrival.
- Manage client flow by professionally controlling the queue at the entrance, acknowledging each client's needs, and managing potential wait times with diplomacy.
- Identify the client’s reason for visiting to direct them to the appropriate sales consultant or team member for a seamless shopping experience.
- Provide top-quality customer service by anticipating client needs, offering refreshments, and creating an elevated luxury environment that exceeds expectations.
- Be responsible for arranging, confirming, and coordinating all in-store and online appointments.
- Work alongside the sales team by providing timely assistance, managing client logistics, and ensuring consultants can focus on deep client engagement.
- Be respectful and courteous to co-workers, contributing to a positive, collaborative, and professional team environment.
- Develop all necessary skills, including brand knowledge, boutique services, and daily store operations, to answer initial client inquiries knowledgeably.
- Perform other related duties as assigned by boutique management.
Who You Are
- Have a passion for creating world-class customer experiences from the first hello
- Possess prior experience in a luxury retail, hospitality, or front-facing role (1-2 years minimum)
- Are a natural people-person with impeccable manners and a gracious demeanor
- Are an organized team player who thrives on supporting others and ensuring operational excellence
Qualifications
- Exceptional communication and interpersonal skills
- Proven ability to remain calm and professional under pressure while managing multiple priorities.
- Strong organizational skills and proficiency with appointment booking systems and retail computer programs
- Are an organized team player who thrives on supporting others and ensuring operational excellence.
- The ability to work with a diverse client base with tact and discretion
- A second language is considered a strong asset
Why Join Us
For the right person, GWC offers an excellent remuneration package, including:
- A competitive pay package
- A professional and supportive working environment within a renowned luxury house
- Excellent training to develop your skills in luxury client service
Job Type: Full-time
Pay: CA$20.00-CA$25.00 per hour
If you are seeking a pivotal role in a dynamic luxury retail environment and are committed to being the face of an iconic brand, please forward your resume and cover letter
