Be a part of one of the fastest growing teams in Canada. Hello Nori Richmond will be opening it's doors this June and we are looking for dedicated, and enthusiastic team members to join our service team. Be a part of the excitement as we bring our beloved hand roll experience to the Richmond Market!
Job Overview: Prepare restaurant for service and maintain cleanliness of room at all times. Courteously greet guests and assist in seating, ensuring restaurant’s standards of service are adhered to. Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to restaurant specifications. Collect payment and close guest checks in accordance with restaurant standards and maintain accountability for all financial transactions. Assist in the maintenance of the restaurant area and equipment.
Reports To: General Manager, Manager and Executive Management Team.
• Key Responsibilities:
• Take and relay food and beverage orders
• Serve food and beverages to guests
• Check on guest satisfaction
• Handle complaints and concerns of guest by following Hello Nori guidelines
• Provide food and beverage product knowledge
• Practice responsible alcohol service
• Cash out and reconcile cash with total sales
Qualifications
Essential:
• Minimum of 19 years of age
• Good oral communication skills
• Previous experience in similar serving position
• Ability to compute basic mathematical calculations
• Serving it Right certification
Desirable:
• Certification of previous training in liquor, wine and Japanese cuisine
Skills.
Essential:
• Ability to understand guests' service needs.
• Ability to access and input information into Micros system.
• Ability to be well organized, maintain concentration and think clearly when preparing drinks and providing service to guests within any given period of time.
• Ability to suggestively sell restaurant menu items, beverages and wines.
• Ability to focus on details.
• Ability to exercise good judgments in determining potentially intoxicated guests.
• Ability to maintain good coordination while preparing and serving orders quickly.
• Ability to endure abundant physical movements throughout the work areas.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
Desirable:
• Prior guest relations training.
• Ability to communicate in second language.
Essential Job Functions:
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
• Attend menu and beverage tasting as scheduled.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
• Maintain complete knowledge of and strictly abide by province liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Be familiar with all services in order to respond to guest inquiries accurately.
• Maintain complete knowledge and comply with all restaurant policies/service procedures.
• Maintain complete knowledge of Micros and manual systems.
• Answer restaurant telephone courteously and efficiently as specified in restaurant standards.
• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• When necessary, escort guests to seats and assist in seating.
• Complete opening side duties.
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies – monitor throughout shift.
• Stock condiments as laid out in restaurant standards.
• Stock and polish a sufficient supply, glassware and chinaware for service - replenish wares in side stations throughout shift.
• Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
• Properly store all reusable goods.
• Prepare all drink orders for guests according to restaurant recipes.
• Use chemicals in accordance with provincial regulations and restaurant requirements.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Handle guest complaints quickly and efficiently. Seek management assistance if needed.
• Clear & set tables according to service standards.
• Review daily specials and maintain awareness of items throughout the shift.
• Take guests' food and beverage orders, utilizing suggestive selling techniques.
• Serve all food and non-alcoholic beverage items to the guest in accordance with restaurant standards.
• Remove soiled wares from tables as assigned and transport to dishwashing area.
• Transport dirty dishes from restaurant to breakdown area; separate wares and food according to procedures.
• Total all charges and present guest checks;
• Adhere to payment, cash handling and credit policies/procedures.
• Extend appreciation for guests' patronage.
• Clean and reset tables immediately after guest departs in accordance with restaurant procedures.
• Clean all equipment as assigned in the side duties.
• Restock items for next service.
• Marry and stock all condiments.
• Complete closing side duties and inform management of your departure.
Secondary Functions:
• Follow maintenance program and cleaning schedule.
• Communicate maintenance needs to management.
Hello Nori’s mission is to deliver guests a unique and delicious dining experience that combines the highest quality food with exceptional service in an atmosphere of sophisticated architectural design. We serve the communities that we reside in by supporting local merchants and environmental sustainability.
Hello Nori strives to become the most accomplished and innovative hand roll experience available around beautiful Vancouver. As we deliver only the best Japanese cuisine, we will expand to new areas and develop our menu to meet the fantastic culinary scene of British Columbia.
