Bow Tie Pizza — Store Supervisor
Position Summary
The Bow Tie Pizza Supervisor is responsible for leading daily store operations, ensuring consistent product quality, maintaining speed-of-service standards, and supporting the team to deliver an exceptional guest experience. This role combines hands-on leadership with operational accountability. You are the on-shift leader who keeps the store moving, the team aligned, and the standards tight.
Key Responsibilities
1. Operational Leadership
Run and supervise daily shifts (open, mid, close) with strong floor presence.
Ensure product quality meets Bow Tie standards 100% of the time.
Maintain speed-of-service targets for dine-in, takeout, and delivery.
Oversee prep levels, par sheets, food rotation, and compliance with recipe standards.
Ensure proper execution of promotions, new menu items, and limited-time specials.
2. Team Leadership & Training
Lead by example with hands-on training in dough, oven, line, and expo.
Support new staff onboarding, cross-training, and performance coaching.
Maintain positive energy and team morale during high-volume periods.
Communicate expectations clearly and correct behaviour respectfully but immediately.
3. Customer Experience
Resolve customer concerns professionally and quickly.
Ensure online order accuracy and proper packaging.
Maintain high standards for store cleanliness, hospitality, and presentation.
Drive exceptional guest satisfaction metrics (stars, reviews, repeat visits).
4. Quality, Food Safety & Cleanliness
Enforce all AHS food safety requirements.
Monitor temperatures, logs, sanitation, and cleaning schedules.
Ensure staff follow correct handwashing, glove-use, and allergen protocols.
5. Inventory & Cost Control
Assist with daily/weekly inventory counts and waste tracking.
Control portioning and prep levels to reduce food cost variance.
Monitor order accuracy on third-party apps to avoid adjustments/refunds.
6. Administration & Reporting
Complete shift reports, staff check-ins, incident logs, and cash deposits.
Communicate staffing issues, maintenance needs, and operational gaps to management.
Support hiring and scheduling as needed.
Success in this role is measured by:
Product Quality Score (consistent execution, mystery shops, customer feedback)
Speed-of-Service Times (rush periods, online orders, delivery accuracy)
Labour Efficiency on Shift (proper deployment, minimizing downtime)
Food Cost Control (prep accuracy, waste reduction, portion control)
Customer Satisfaction (Google rating, ticket accuracy, complaints)
Team Performance (staff retention, morale, and shift readiness)
Qualifications
1–2 years of experience in food service or hospitality leadership (pizza experience is a strong asset).
Strong communication and team leadership skills.
Comfortable leading a fast-paced, high-volume environment.
Working knowledge of prep, line, oven, and expo stations.
Ability to lift up to 40 lbs, stand for long periods, and work weekends/evenings.
What We Offer
Competitive hourly wage + tips
Opportunities for advancement into Assistant Manager or Store Manager roles
Staff meals and discounts
A positive, team-driven work environment
Growth with one of Calgary’s fastest-growing pizza brand
Job Type: Full-time
Pay: $17.00-$21.00 per hour
Benefits:
Company events
Dental care
Discounted or free food
Extended health care
Life insurance
On-site parking
Store discount
Vision care
Wellness program
Experience:
Restaurant: 2 years (preferred)
Management: 1 year (preferred)
Licence/Certification:
Class 5 Drivers License (preferred)
Work Location: In person
Bow Tie Pizza isn’t your average corner slice shop. We are a Calgary-born brand obsessed with making pizza that looks as good as it tastes. We operate out of a high-volume industrial kitchen, slinging pies with names like the "Mother of Dragons" and "Beard of Zeus."
We skip the stiff corporate attitude in favor of a tight-knit crew, and a genuine love for high-quality food. We are looking for people who can handle the heat of a busy Friday night and still crack a joke. If you want to work somewhere that takes the food seriously but not themselves, you belong at Bow Tie.
