Key Responsibilities
• Provide professional, responsive and friendly beverage & food service to members / guests
• Demonstrate complete and accurate knowledge of the full menu, wine and drink list, dessert menu, specials and special items
• Be attentive to members’ needs, circulate the room as needed and respond quickly. Always be ready to take food and beverage orders with chits and pencils on hand at all times
• Spot opportunities to offer suggestions for beverages, refill empty glasses and up-sell to increase sales
• Use good judgment and discretion when serving alcohol
• Recommend wines to accompany menu items
• Stock bar with adequate wines, liquor, beer, pop, juices, fruit, glassware, ice swizzle
sticks, napkins, straws etc.
• Handle complaints with professionalism and tact. Take action if possible or escalate to
the supervisor
• Maintain a safe and clean bar environment – ensure all glassware and machines are
clean, all surfaces are wiped and all equipment is turned off at shift end
• Perform thorough close out procedures, including; clean and stock the bar area, remove
all garbage and recyclables
• Follow all Health & Safety policies & standards
Requirements
• Full knowledge of mixed drinks, wines, liqueurs and cognacs
• Ability to mix drinks and know how to prepare a variety of cocktails and fancy drinks
• Working knowledge of proper glassware use, handling techniques and garnishing
• Pleasant, respectful and professional when communicating with others
• Commitment to delivering exceptional service – courteous and friendly
• Commitment to teamwork and cooperation
• Effectively follow established health & safety guidelines and policies
• Contribute to a positive work environment and demonstrate a positive attitude
• Work in an efficient manner while managing multiple tasks and priorities
• Excellent communication and interpersonal skills
• Ability to build and maintain excellent relationships with diverse people, including
kitchen and dining staff
