Are you passionate about wine? Do you thrive in fast paced exciting environments while being provided with the opportunity to build your wine know...Read More
Are you passionate about wine? Do you thrive in fast paced exciting environments while being provided with the opportunity to build your wine knowledge and skill set?
Vino Volo Wine Bar is currently hiring Full Time Wine Servers for our upcoming location in the Domestic terminal at YYC airport.
Vino Volo (Italian for "wine flight") is an innovative, high-end wine bar and retail concept operating on the secured side of airport terminals around the continent. We encourage airline travelers to 'Discover Great Wines' in themed tasting flights and by the glass. Small plate pairings, comfortable atmosphere, and an extensively trained staff round out Vino Volo's award-winning guest experience.
POSITION SUMMARY :
We are seeking experienced wine servers with a passion for wine and service. Customer service is a cornerstone of Vino Volo's strategy, and the company invests heavily in training its staff through our own development program. Team members work together to maintain all aspects of restaurant and sales performance including back of house duties. The intense working environment is well-suited to ambitious career minded individuals seeking to develop themselves through hard work.
Associates are responsible for serving customers at the bar, in the lounge or in the retail area of a store. This is a full time non-exempt position. Essential Duties and Responsibilities:
Provide excellent service to customers. Engage customers in a friendly and approachable manner, answer any questions they may have, quickly serve them wine and/or food and tender payment
Actively up-sell customers on bottles of wine
Ensure that all food orders are prepared quickly and properly
Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
Ensure that all alcohol beverage control regulations are followed. Help prevent underage and intoxicated persons from being served
Clean, stock and maintain the store
Other duties as needed Supervision: Works under the general supervision of a General Manager, Associate Manager, and Wine Associates. No formal supervisory responsibilities
Work experience must include one or more years as a server in a well-respected full-service restaurant, wine bar or equivalent position in the hospitality industry.
Knowledge and Skills:
Skilled at and enjoys delivering excellent customer service
Enthusiasm for wines and a desire to learn more about wines
Highly responsible and reliable
Experienced with and proficient at using retail point-of-sale systems
21 years of age or older (must be able to taste and evaluate product)
Ability to communicate in English effectively, both orally and in writing Able to work overtime or late into the evening in the event of flight delays
Able to carry and balance a tray of full wine glasses
Able to push, pull, lift and/or carry up to 50 pounds
Diversity is extremely important to us. We recruit, hire and promote employees based on their individual ability and experience, in accordance with Equal Employment Opportunity, Department of Fair Employment and Housing, and Affirmative Action laws and regulations. Vino Volo does not discriminate on the basis of race, ancestry, color, national origin, religion, gender identity or gender expression, sex, pregnancy, genetic information, age, marital status, veteran status, sexual orientation, medical conditions, or physical or mental disability.
** Qualified candidates should reply via email to Kristina Mitchell. Please include a cover letter and resume as attachments, not in the body of the email. No phone calls please.**